Error Information Displayed
Error Code: When a 1 is displayed in digit 1, the 3172 is displaying an error code. If you are in Maintenance Mode, see "Rules for Keypad Use during Error Conditions" in topic 18.104.22.168. The following table shows how to recognize an error code:
Digit 1 Digit 2
Digit 3 Digit
The information associated with an error can be viewed in either Operator Mode or Maintenance Mode.
To view the operator action for the displayed error, press Enter.
Operator Action: If you press Enter after viewing the error code information, the 3172 displays operator action information. This information indicates the severity of the error and the action you should take. The following table shows how an operator action is displayed.
Digit 1 Digit 2
The operator action can be viewed in either Operator Mode or Maintenance Mode.
Digit 1 is always 2.
Digit 2 represents the severity of the problem and provides a quick reference to the action you need to take when the 3172 experiences a problem. The following table lists the severity codes that can appear on the 4-digit display and the appropriate operator actions:
Note: Codes with a severity of 0 or 1 do not appear on the display. These codes, however, are recorded in the system log. See "The System Log Facility" in topic 1.4.
If digit 3 is between 1 and 8, it indicates the slot where the error was detected. To identify the type of adapter in the indicated slot, see the 3172 Profile Worksheet. This worksheet is used with the 3172 Operator Facility/2 (Operator Facility) to create the 3172 profiles and Working Diskettes. If digit 3 is 0, the error involves a component that does not have a slot number.
Digit 4 is always 0.
To view the component information for this error, press Enter.
Component Information: If you pressed Enter after viewing operator action information, the 3172 displays component information. The following table shows how component information is displayed:
Digit 1 Digit 2 Digit 3
This information can be viewed in either Operator Mode or Maintenance Mode.
Digit 1 is always 3 and digit 2 is always 0.
Digits 3 and 4 identify the type of component that is causing the error. Use this component ID information, along with the slot number (displayed as part of the operator action information), to determine the specific component that is causing the error. Use the following list to determine the component ID:
Hereafter, the T1, E1/X.21, and J1 Adapters are referred to as TP Adapters.
Note: If you receive a value other
than the ones listed above, it relates to an internal function, not to
Additional Detailed Data: If you pressed Enter after viewing component information, the 3172 displays additional detailed data. This additional detailed data can be viewed only if you are in Maintenance Mode.
Digit 1 Digit 2
Digit 3 Digit 4
Each display of additional detailed data gives 2 bytes of data associated with an error condition. If there is no detailed data associated with the error, the display shows the error code. To view more detailed data, press Enter. Each time you press Enter the display shows the next 2 bytes of detailed data associated with the error.
When there is no more detailed data, the error code displays again.